Refund and Return Policy

Effective Date: April 16, 2025

At Pasha Love, our refund and return policy is designed to protect your experience and your cute, feel-good orders ✨ Because our products are all about joy and cozy vibes, all sales are final — but don’t worry, if something arrives damaged or defective, we’re here to make it right 💖

🚨 Damaged or Defective Items

If your order shows up less than perfect, we’re here to help 💔✨

You may request a refund or replacement if:

You contact us within 3 days of receiving your order
Your item is damaged or defective

📩 Just send an email to hello@pashalove.com with:

Your order number
A clear photo of the item
A brief description of the issue

We’ll review your request and respond within 2–3 business days with the next steps. If the item is in stock, we’ll ship a replacement. If not, we’ll process a refund as quickly as possible.

You can also reach us through our contact page 💌

This refund and return policy applies only to purchases made directly on pashalove.com. Items purchased through third parties are not eligible.

🚫 Non-Refundable Items

We do not offer returns or refunds for:

Gift cards
Sale or discounted items

These are final-sale only — thank you for understanding 💗

📦 Shipping Costs

Please note:

Shipping fees are non-refundable
If your refund is approved, shipping charges will be deducted from the total

❌ Order Cancellations

Orders can only be canceled before they are shipped.

Once your order is processed or out for delivery, we’re unable to cancel or refund it. Please double-check everything before checking out 🛍️

⏱️ Processing Time

Refunds, once approved, may take 5–7 business days to appear in your account depending on your payment method.

If you have any questions about this refund and return policy, feel free to contact us. We’re always happy to help 💕

📚 Want More Info?

For official customer rights and guidance, visit the Federal Trade Commission’s website.

You can also read our full Terms and Conditions for additional info.